We ship all over the world.

However please note that we currently do not ship to: Kosovo, Moldova, Macedonia and Vatican City.

It depends on where you are. Orders with shipping addresses within Italy take 2-3 business days to arrive. Overseas shipments can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Please check via the link below.

Shipping Policy

We have a 30 day return policy. This gives you a chance to test your product, and if it's not right for you, you can return or exchange it.

As to not create any more costs for you, please contact our Support Team at service@mybonaventura.com and we will assist you in creating a return label.

Please let us know the reason for your return in order for us to improve our products in the future.

We are happy to offer you free shipping on all returns.

Please contact our Support Team via Email, Phone or Chat and we will help you create a return label.

In order to assist you, please contact our Support Team by Email, Phone or Chat. We will then check the status of your order and if still possible, cancel or change it.

Please note that changes to an order are only possible for a very short period of time following the placement of the order as the order details are passed directly to the shipping team to ensure a speedy delivery.

If you received a wrong or defective item by any chance, please contact our Support Team by Email at service@mybonaventura.com, Phone or via Chat and we will be happy to take care of a quick exchange and ensure you are happy with your product.

We offer you the following payment options on bonaventura.com:

• Credit card (VISA, MASTER, AMEX, JCB, Diners)
• PayPal
• Google Pay
• Apple Pay
• Instant bank transfer by Klarna
• Invoice by Klarna

You will receive your invoice from us via Email following once your order has been shipped.

If you require us to resend an invoice, please contact our Support Team by Email at service@mybonaventura.com. To process your request as quickly as possible, please provide us with your order number.

Noblessa leather is an embossed calf leather with a classic crossgrain which boasts a uniformly structured surface with an elegant two-tone look. Learn more about Noblessa leather.

Bottalato leather is shrunken, textured calf leather that features a raised grain and pebbled surface. Learn more about Bottalato leather.

BONAVENTURA products are covered with a lifetime warranty. It is a system that provides after-sales services, such as repairs. We will repair any defects caused by our company within two years of purchase, free of charge.

If you register for the warranty, you can receive the following lifetime warranty services:

• If you shop on the official online shop or directly managed store while logged in after registering as a member, warranty registration will be completed automatically.
• If you shop at a store other than the above or when you are not logged in as a member, please prepare the warranty card that comes with the product and register the warranty here.

If you require a replacement or repair of a product, please note that the repair period will take approximately two weeks.

If you have any problems or concerns regarding repairs, please contact us via the repair reception form. LINK

Please note, the following products are not covered by the Lifetime Warranty:
Leather Notebook Nobile Leather
Nano Glass Coating Spray
Leather Care Kit
Fragrance Products
Shopper Bags (all sizes)

Great question! We recommend subscribing to our newsletter so you don't miss a beat. Click here XXX to sign up.

If you see the message " Incorrect email or password", then,

• The password is incorrect, or
• Your account registration has not been successfully completed.

In this case, please register a new account by clicking "Don't have an account? Register now ".

If you see the message "This email address has already been registered", then please go to "Forgot your password?" on the login page.

If you require any further assistance, please contact our Support Team via Email, Phone or Chat.

There are many ways to get in touch with us.

For real time chat, please contact us using WhatsApp. We can be reached from Monday to Friday 10:00 am to 5:00 pm on the following number: +49 170 2121 711.

Or feel free to give us a call. Speak directly to an English speaking customer service agent on the following number: +49 381 7687 3118.

We are also available via Email contact at service@mybonaventura.com